Effective Date: December 15, 2024
Central Orthodontics (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in compliance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta’s Health Information Act (HIA).
1. Information We Collect
We may collect the following types of personal information:
- Contact Information: Name, address, phone number, and email address.
2. How We Use Your Information
We use your personal information for the following purposes:
- To provide orthodontic services, including diagnosis, treatment planning, and follow-up care.
- To schedule and confirm appointments.
- To communicate with you about your treatment, appointments, and clinic updates.
- To comply with legal and regulatory obligations.
- To improve our website and services.
3. Sharing of Information
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
- With Service Providers: To third-party providers who assist with payment processing, IT services, or other operational needs, provided they comply with confidentiality requirements.
- With Health Professionals: To coordinate your care with other medical or dental practitioners as required.
- For Legal Compliance: If required by law, court order, or regulatory authorities.
4. Data Security
Our app does not store user data.
5. Your Rights
You have the following rights regarding your personal information:
- Access: You may request access to your personal information that we hold.
- Correction: You may request corrections to your information if it is inaccurate or incomplete.
- Withdrawal of Consent: You may withdraw your consent for the collection and use of your information, subject to legal or contractual obligations.
- Complaints: You may file a complaint with us or with the Office of the Information and Privacy Commissioner of Alberta if you believe your privacy rights have been violated.
6. Cookies and Website Usage
Our website may use cookies to enhance your browsing experience. Cookies are small files stored on your device to collect data about your preferences and website usage. You can disable cookies in your browser settings; however, doing so may affect website functionality.
7. Retention of Information
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes. Once no longer required, we securely dispose of or anonymize your information.
8. Changes to this Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the revised effective date.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
Central Orthodontics
Beddington Towne Centre
108-8120 Beddington Blvd. NW
Calgary, Alberta, Canada T3K 2A8
Phone: 1-403-984-9194
Thank you for trusting Central Orthodontics with your orthodontic care. We are committed to protecting your privacy and providing you with exceptional service.